Responsibilities:
- Answer incoming calls, emails, and chat messages from customers in a professional manner.
- Provide accurate information about products, services, or policies.
- Handle customer complaints and inquiries, ensuring timely resolution.
- Record and update customer information in the system.
- Collaborate with internal teams to address customer needs.
- Meet performance targets, including call handling time, quality scores, and customer satisfaction.
Qualifications:
- Minimum 1 year of experience as contact center or customer service and have experience handle outbond call.
- Strong verbal and written communication skills.
- Computer literate and able to navigate multiple systems.
- Willing to work in shifts, including weekends and public holidays.
