Location (Lokasi): Sleman Yogyakarta
Job Summary:
We are looking for an experienced and dynamic Team Leader to manage and lead a Contact Center team for a leading brand in the consumer electronics industry, with a focus on mobile devices. This role is responsible for driving sales performance, ensuring excellent customer interactions, and maintaining high operational standards. The ideal candidate has strong leadership skills, a sales-driven mindset, and is fluent in English.
Key Responsibilities:
- Lead, coach, and supervise a team of contact center agents to meet and exceed sales
and service targets. - Monitor daily operations, performance metrics, and KPIs to ensure team efficiency
and quality. - Provide regular feedback, training, and performance evaluations to improve team
effectiveness. - Handle escalations and ensure prompt resolution of customer issues while maintaining
service excellence. - Collaborate with internal teams (sales, marketing, support) to align campaign goals
and customer strategies. - Analyze call center data and create actionable insights for team improvement and
reporting. - Ensure compliance with company policies, procedures, and industry best practices.
- Maintain a high level of product knowledge to effectively support and coach the team.
Requirements:
- Proven experience as a Team Leader or Supervisor in a Contact Center
environment, preferably in sales-oriented projects. - Background in consumer electronics, telecommunication, or mobile device
industry is highly preferred. - Strong leadership, problem-solving, and people management skills.
- Excellent communication and interpersonal abilities.
- Fluent in English – both spoken and written (mandatory).
- Familiar with CRM tools, reporting systems, and call monitoring platforms.
- Able to work under pressure, target-oriented, and flexible with working hours.
- Minimum Diploma or Bachelor’s Degree in a related field.
Let’s grow and lead with purpose. We look forward to having you on the team!
